Delivery Information

The shipping costs per country and the minimum order values for free shipping are listed in the table below:

Country

Shipping fee

Minimum order value for free shipping

Belgium

€ 5

€ 50

Netherlands

€ 7.5

€ 75

Luxemburg

€ 7.5

€ 75

Germany

€ 7.5

€ 75

France

€ 12

€ 95

United Kingdom

€ 14

€ 120

Austria, Denmark, Ireland, Poland, Italy, Spain, Estonia, Slovakia, Czech Republic

€ 20

€ 150

Rest of Europe

Contact Card Nouveau (info@cardnouveau.be)

Card Nouveau is based in Belgium and has the Benelux as a primary target market, while also aiming to serve the rest of Europe. Delivery outside of Europe can be considered based on the specific nature of the order. Card Nouveau retains the right to decide this on a case-by-case basis.

Card Nouveau aims to fulfill every order in a single delivery, without partial deliveries. In case the situation requires a partial delivery, the specific details will be agreed upon with the customer.

As a general rule, orders are delivered at the customer’s home by a courier, but a free pick-up at Card Nouveau is possible, by appointment only. Card Nouveau retains the right to select the courier service and shipment option for delivery. The most likely choices will be bpost, PostNL and DPD. If the customer has a specific preference for a certain courier service or delivery method, this can be considered. In such case, Card Nouveau will charge any additional (shipping) costs to the customer. Regular mail through bpost will be shipped using “prior” (i.e. bpost aims at next-weekday delivery).

Card Nouveau strives for every order to be processed and offered to courier service within 3 working days after receiving payment, but this term is not guaranteed. Although most courier services aim to deliver within 1 or 2 working days, Card Nouveau is not responsible for any delays with postal or courier services. In case of parcel shipment, a track-and-trace number will be supplied to the customer to track the parcel. In case the shipment has not arrived within 14 days of payment, please reach out through the contact form on the website, or through the email or phone coordinates listed above. Card Nouveau will provide proper packaging for each parcel, but is not responsible for the state of the parcel or its loss after hand-over to the courier service for shipment. In case the package or its contents were visibly damaged during transport, please contact Card Nouveau immediately.

Returns

According to current Belgian legislation, the consumer has a right to revoke his/her order within 14 days after ordering. However, Card Nouveau offers its private customers a period of 30 days, with a free return option. The following conditions have to be met:

- Revoking is only possible for unused, unopened items in their original packaging

- The customer notifies Card Nouveau within 30 days after receiving the goods of their intention to revoke through the designated form on the website (https://www.cardnouveau.be/index.php?route=account/return/add)

- After approval of the revocation, the customer will receive a return label via email to return the aforementioned article free of charge. The customer can also deliver the goods back to Card Nouveau at the address mentioned above, by appointment only.

- The return shipment has to be sent back to Card Nouveau as soon as possible after receiving the return label.

- After receiving and checking the return shipment, Card Nouveau will reimburse the order amount and shipping cost (if applicable) as soon as possible. Reimbursement will occur through the same payment method as was used to pay for the order in the first place, unless otherwise agreed with the customer.